Returns stink. They are a costly inconvenience for both of us. So let's try to limit them. If you are unsure about a purchase, simply contact us. We're glad to help you find something you'll be pleased with.
If it's less than 30 days since delivery and your item is in resalable condition with all tags, you may send your return to the address below. We do not offer free return labels though we would be glad to send a pre-paid return label and deduct the shipping cost from your return. Expect a minimum charge of $7.95 for smaller items (hats and tees) up to $50 or more for our largest items (board bags and luggage). Simply contact us, if you prefer this option.
If you choose to purchase your own return label, we suggest using USPS Ground Advantage for any item under one pound (like shorts and tees) as it's the cheapest option, still reliable, and insured.
You do not need a Return Authorization number or any pre-approval. As long as your name and/or order number is on or in the package, we'll know whom to refund. We process returns Monday through Friday and complete all returns that arrived the previous day. We'll send you an email once your return is processed.
You have 30 days to return any item that breaks. Beyond 30 days, the manufacturer is responsible for any issues. You can typically contact them directly through their warranty page.
9337 Commerce Center St, C1
Highlands Ranch, CO 80129
*Please include your name and/or order number somewhere in or on the package.